_JP Balancing Machines

Operating

1. Machine match with English version manual instruction & operation CD (easy to learn )
2. Provide online support, like whatsapp,video conference & phone call (guide step by step)

Training

1. Training in JP workshops (for free)
2. Training in buyers company (for charge,normally two or three days needed )
1st day: inspection cable connection,the finished foundation is qualified guide customer know each components name and functions as well
2nd day: demo and teach user do calibration(vetical+honrizontal+Mathematical+ Physical mode) use customer workpieces do dynamic balance See the buyer operating the machine separately
3rd day: review all operation step and learn each parts maintenance method.

Troubleshooting

1. Before delivery :Special QC department check carefully ensure all is qualified with high quality
2. Through see customer actual photos or short video, using discussed group or email or video meeting or phone call give solutions immediately
3. Use remote monitor to inspection
4. Dispatch engineer go to customer workshops onsite

Maintenance

1. During the warranty: free replace the Damaged or broke part by non-human causes
2. Over warranty :just pay components cost price, we have safety stock for all parts
3. Software updated lifetime for free when JP have new vesion
4. For simple operation issue, through whatsapp/video/phone call deal with directly
5. For difficult issue, invite engineer to help you repair or debugging onsite
6. We also can provide 365 days 24 hours online technical support